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1. The jobholder will conduct investigation and handle calls related to fraud risk. This includes fraud risk analysis, red flags identified, report writing, and customer communication. 2. The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. 3. The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. 4. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required. 5. The jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite. 1. 開展調(diào)查并處理與欺詐風(fēng)險相關(guān)的電話溝通。這包括欺詐風(fēng)險分析、識別危險信號、撰寫報告以及與客戶溝通。 2. 確保無論是個人還是作為一個組織，我們所做的一切都以公平對待客戶為核心。 3. 負(fù)責(zé)在日常管理中管理和降低操作風(fēng)險。在履行這些職責(zé)時，集團(tuán)采用了被稱為“三道防線”的風(fēng)險管理和內(nèi)部控制架構(gòu)。 4. 明確自己在“三道防線”中的位置，并根據(jù)操作風(fēng)險政策采取相應(yīng)行動，在對所需行動不確定時及時上報。 5. 依據(jù)匯豐金融犯罪風(fēng)險偏好的核心原則做出明智決策。 1. Fluency in Cantonese and English is a requirement for this role. 2. Ability to write business letters and reports. 3. Strong decision making and analytical skills 4. Ability to understand and interpret numeric data. 5. Rotating shift from 9:00 to 22:00. 1. 粵語純正和英語流利。 2. 具有撰寫商務(wù)信函和報告的能力。 3. 較強(qiáng)的決策和分析能力。 4. 理解和解釋數(shù)字?jǐn)?shù)據(jù)的能力。 5. 接受9:00至22:00輪班。