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Role Definition Performs advanced inspection and audits to track, analyze, and report on materials, processes, and products to ensure conformance to company's quality standards. Responsibilities ? Conducting measurement systems analysis; gathering, analyzing, and communicating non-conformance data. ? Analyzing non-conformance data and maintaining quality system documentation. ? Participating in and offering technical support to internal and external audits; following up response of corrective action from audit. ? Interacting with manufacturing team members to determine root cause of quality issues and ensure that corrective and preventive action is implemented. Skill Descriptors Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. Level Working Knowledge: ? Utilizes quality indicators relevant to own unit or function. ? Adheres to organizational quality management processes and practices. ? Applies key aspects of continuous improvement processes and evaluates impact on quality. ? Uses quality evaluation tools and techniques such as walkthroughs and inspections. ? Works with quality assurance methods, tools and techniques. Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner. Level Basic Understanding: ? Demonstrates a basic understanding of the concept of collaborative processes. ? Explains the concept of collaboration as applicable to organizations. ? Provides examples of how collaboration has helped achieve organizational goals. ? Contrasts collaborative with competitive operating styles in organizations. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Basic Understanding: ? Explains the value of a disciplined approach to problem solving. ? Describes problem reporting and escalation practices. ? Utilizes accepted procedures for problem analysis and resolution. ? Identifies key aspects of problem-solving techniques used in own area. Manufacturing Standards, Procedures and Policies: Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance. Level Working Knowledge: ? Contributes to the development and implementation of specific manufacturing procedures. ? Investigates the need to refer potential exceptions upward for review and approval. ? Explains the rationale for procedures and standards in own area of responsibility. ? Participates in the implementation of manufacturing standards and procedures to one's own function. ? Provides feedback for improvement of procedures. Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences. Level Working Knowledge: ? Utilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions. ? Locates factors that resulted in harmful outcomes of one or more past events. ? Pinpoints behaviors, actions, inaction, or conditions that need to be changed. ? Extrapolates lessons to be learned to promote the achievement of better consequences. ? Practices RCA as an iterative process.